Your privacy is important to us. We know that information privacy is a concern for internet users and so we provide this description of our online information practices and the choices you can make about the way your information is collected and used. The bottom line is this:
This policy applies to all information collected or submitted on the Printery House website, www.printeryhouse.org. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
We use the information you provide about yourself when placing an order only to the extent necessary to complete that order. We share your name and shipping address with UPS, FEDEX or the US Postal Service so that they may accomplish the delivery of your merchandise. Your credit card information is shared with the credit card network so that our bank can be credited with your charge.
We'll use your email address only when we are confirming your internet order, notifying you of any changes/updates to your order or notification about new products, special offers and other Printery House news. Your email address will not be made available to other companies without your permission. You may opt not to receive our email newsletter of special offers, etc.
If you request a catalog or place an order, we will add you to our customer list and you will likely receive catalogs in the future from The Printery House. We occasionally make our customer list available to other reputable mail order companies whose products may be of interest to you. If you do not wish to receive mailings from these companies, or if you do not wish to receive our catalog, you may opt-out by sending a brief note with your name, address, and/or customer number (enough information to uniquely identify you among our customers) to us via mail, fax, or e-mail to firstname.lastname@example.org and tell us to remove your name from our mailing list. You may also call us directly at: (800) 889-0105.
When sensitive information is exchanged with you, we use SSL (Secure Socket Layer) data encryption to prevent electronic eavesdropping. We take all prudent measures to protect the privacy of your information (as well as our own) within our company networks. Our employees are honest, well-known to us, and trained to respect the confidentiality of customer information.
Should you have questions or concerns about these privacy policies, please call us at 1-800-889-0105 and ask for the Marketing Director or send us an e-mail at email@example.com.
If you use the search tool on our site, the following also applies.
The Printery House site search is powered by SLI Systems.
SLI Systems provides a self-learning, automated SaaS product which optimizes customers' product discovery on e-commerce sites.
SLI Systems collects Personal Data to fulfil our contractual obligations to our clients and also process it for our legitimate business interests to enable them to provide their services (product search).
SLI Systems collects the following data as part of its service to The Printery House:
We collect data regarding IP address, user agent, browser encoding, and browser language to allow us to assist in spider detection so that traffic identified as non-human traffic can be deducted from the client's search query limit and navigation query limit for the purposes of invoicing the client. The IP address is also used to separate traffic from the client's consumers, and client employees or client call centres, etc, so that the client can understand how only external consumers are using the site.
We use session identifiers during analytics processing, which is used to identify multiple requests that are performed by a single visitor.
We collect data regarding phrases that have been used to search, which facets have been selected to refine the results set, which products have been viewed or selected from a result set (e.g. search, navigation, recommendations), what products have been purchased and the price paid. Additionally, we collect other data regarding the request, including but not limited to the referring page, the number of results requested, the selected sort order, the recommendations strategy identifier seen or selected, the landing page identifier.
Together with the session identifier, we use this data by aggregating it across all site visitors during analytics processing to:
- enhance the search result order at site visitor browsing time (Learning Search); and
- produce aggregated metrics data to help the The Printery House understand how site visitors are using their site (e.g. the most popular search phrases, the number of visitors using search, the revenue attributed to visitors who have used search, the most popular selected facets).
SLI Systems does not collect any Sensitive Personal Information, being (1) data that is legally classified as sensitive (e.g. race, religious belief, biometric, sexual orientation etc) or (2) data that could be considered sensitive (e.g. data about children, financial data, etc. (defined as 'special categories of data' under the GDPR)).
The data we collect is primarily stored and processed on infrastructure provided by Google Cloud in the USA.
A supplementary system stores and processes data on infrastructure provided by Rackspace, USA.
Where a legal requirement requires us to retain personal data for a specific minimum period, we will retain data for at least that period. When we determine the retention period for our storage of personal data we hold, we retain the personal data for so long as we think is appropriate to enable us to process it for our legitimate interests, whilst balancing this against our obligation under the GDPR to minimise data we hold, ensuring the data we retain is proportionate and having regard to the nature and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of any personal data we hold.
Access is restricted to SLI Client Facing Engineering, Engineering, and Product Management personnel who are provided access with Personal Data to the extent required to enable them to perform their role.
No, we do not use any of the Personal Data we collect for purposes other than those described above.
SLI is publicly listed in New Zealand and has entities in the UK, USA and Japan. We tend to use the entity most local to our clients to contract with them.
Our New Zealand, UK and USA based entities provide customer support functions throughout our group.
Our New Zealand and UK based engineers provide support for the entire group. [Where a transfer of personal data outside of the EEA is required to enable us to support our clients, SLI shall ensure this transfer only takes place in a manner which complies with the transfer restrictions in the GDPR].
The processing of Site Visitor data is carried out on infrastructure provided by Google Cloud and Rackspace hosting. Where SLI appoints a sub-processor to provide services which involve the further processing of Personal Data, SLI shall ensure that its contracts with such sub-processors comply with the requirements set out in the GDPR.
Yes, in order to perform our services, Personal Data may be transferred outside of the EU (including the storage of Personal Data on the infrastructure of those providers mentioned above). [Where a transfer of personal data outside of the EEA is required to enable us to support our clients, SLI shall ensure this transfer only takes place in a manner which complies with the transfer restrictions in the GDPR].
[Our data retention policy is undergoing review; this will include SLI's policy regarding access and deletion of specific site visitor Personal Data. SLI shall ensure it has the technical measures in place to enable it to meet its requirements under the GDPR]
(Our data retention policy is undergoing review; this will include SLI's policy about deleting site visitor Personal Data after the end of the contracted agreement.)
As a data processor, we are reliant on you (the data controller) for determining the lawful basis for processing the information processed by SLI about your site visitors. We only process personal data in accordance with your instructions to us.
Our processing of personal data is undertaken to improve the functionality of your site, to personalise the experience of visitors to your site and for statistical purposes, each of which may be considered in your legitimate interests.
The Printery House is responsible for obtaining and managing consent from site visitors to process visitor personal data. We do this through the use of this notice, as well as a site-wide notice. When the notice is dismissed, a cookie is set on the user's computer to indicate that the policy has been accepted.